FAQ

Step 1

Preparation

1. Safety First: Ensure you have a stable and secure ladder if the tank is elevated. Wear protective gloves if needed.


2. Clean the Tank: Make sure the tank surface is clean and free of dirt or debris. This ensures better adhesion and fit for the cover.


3. Check the Cover Size: Measure your tank dimensions to confirm that you have the correct size cover for your tank.

Step 2

Unpack the Cover

1. Unpack the Cover: Carefully remove the CoolGuard water tank cover from its packaging.
2. Inspect the Cover: Check for any damages or defects. Ensure all parts and accessories are included.

Step 3

Position the Cover

1. Align the Cover: Place the cover over the top of the tank. Ensure it is centered and the fit is even on all sides.
2. Adjust the Fit: If necessary, adjust the cover to fit snugly around the tank. Make sure the cover reaches the bottom of the tank on all sides.

Step 4

Secure the Cover

1. Fasten the Cover: Use the provided zip ties or straps to secure the cover in place. Loop them through the designated holes or loops on the cover.
2. Tighten the Straps: Pull the straps tight to ensure the cover is firmly secured. Cut off any excess length from the zip ties or straps with a utility knife or scissors.

Step 5

Final Adjustments

1. Check for Gaps: Ensure there are no gaps or loose areas. The cover should fit snugly around the tank without any sagging.
2. Smooth Out Wrinkles: Smooth out any wrinkles or folds in the cover to ensure a neat appearance and effective insulation.

Step 6

Inspect and Test

1. Inspect the Installation: Check the entire installation to ensure the cover is secure and properly fitted.
2. Test for Stability: Gently push on the cover to make sure it does not shift or move. The cover should remain firmly in place.

Step 7

Maintenance

1. Regular Inspection: Periodically check the cover for any signs of wear or damage. Ensure it remains securely fastened.
2. Cleaning: If the cover gets dirty, clean it with a mild soap solution and a soft brush or cloth. Avoid using harsh chemicals or abrasive materials.

Troubleshooting Tips:

Loose Fit: If the cover is loose, re-tighten the straps or use additional zip ties to secure it.

Incorrect Size: If the cover does not fit properly, verify the tank dimensions and compare them with the cover size. Contact CoolGuard for assistance if needed.

Damaged Cover: If the cover is damaged, contact CoolGuard customer support for a replacement.

For further assistance or any questions about the installation process, please contact our customer support team at support@coolguard.co or via our WhatsApp number here.

Enjoy the enhanced insulation and protection provided by your new CoolGuard water tank cover!

General Information

What products does CoolGuard offer?

CoolGuard specializes in selling insulated water tank covers for various tank types and sizes, including vertical, horizontal, and rectangular tanks.

Where can I find more information about CoolGuard?

You can find detailed information about our products and services on our website at CoolGuard or find in nearby your location Hardware store.

Product Information

What sizes of water tank covers do you offer?

We offer covers for vertical, horizontal, and rectangular
tanks in various sizes:

Vertical Tanks: Small, Medium, Large, and XL.

Horizontal Tanks: Small, Medium, and Large.

Rectangular Tanks: Small, Medium, and Large

What are the prices for the water tank covers?

Prices vary based on tank type and size:

Vertical Tanks: QAR 449 to QAR 1669

Horizontal Tanks: QAR 229 to QAR 779

Rectangular Tanks: QAR 179 to QAR 489

Ordering and Payments

How can I place an order for a water tank cover?

A5: You can place an order through our website at CoolGuard or contact our sales team directly via our WhatsApp number here.

What payment methods do you accept?

We accept bank transfers, credit cards, and cash on delivery (COD) for certain regions.

Is there a minimum order quantity?

No, there is no minimum order quantity. You can order as few or as many tank covers as you need.

Shipping and Delivery

Do you ship internationally?

Yes, we ship our products internationally. Shipping costs and delivery times vary based on the destination

How much doesshipping cost?

Shipping costs depend on the destination and the size of the order. Please contact our customer service for specific shipping rates.

How long does delivery take?

Delivery times vary depending on your location. Typically, orders within the UAE are delivered within 3-5 business days. International
deliveries may take longer.

Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number to monitor your shipment in real-time.

Returns and Refunds

What is your return policy?

We accept returns for defective or damaged products within 14 days of delivery. The product must be in its original packaging and unused. Contact our customer service for assistance with returns.

How will I receive my refund?

Refunds are processed through the original payment method within 7-10 business days after we receive the returned item and confirm its condition.

Customer Support

How can I contact customer support?

You can reach our
customer support team via email at support@coolguard.co or by WhatsApp Chat at <W
API Link> during business hours

What are your business hours?

Our business hours are from 9:00 AM to 6:00 PM (Qatar Time), Sunday to Thursday.

Do you offer installation services?

Yes, we offer installation services for our water tank
covers. Please contact our customer service team to schedule an installation.
<W API Link>

For any other questions or detailed information, please
visit our website or contact us directly.

Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number to monitor your shipment in real-time.